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VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:173083imp
DTSTAMP:20260922T011628Z
DTSTART:20261120T170000Z
DTEND:20261120T175300Z
LOCATION: Online
SUMMARY: ProActive Response Group De-Escalation Training
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR