HR Investigations - Episode 2 - Interview Techniques
2.00 Credits
Member Price $109
Non-Member Price $139
Overview
Human Resources professionals are often tasked with investigating allegations of employee misconduct, discrimination, and others. Investigation training is traditionally presented from the position of an outsider looking in, such as a governmental agency, law firm, or private investigator. HR investigations require similar skills, but the environment and the approach are quite different. This session provides best practices for interviewing to gather accurate information, such as creating and asking open ended questions, effective listening, and understanding verbal and non-verbal communication. Attendees will end the session with takeaways to immediately implement in future HR investigations. Two of three Episodes in the series.
Highlights
- Interview terminology
- Types of questions
- Levels of listening
- Verbal and nonverbal communications
- Documenting results
Prerequisites
None
Designed For
Finance management, business management, HR Professionals
Objectives
- Define interview
- Learn differences between closed and open questions
- Improve listening skills
- Learn to analyze verbal communications
- Detect and understand non-verbal communications
- Learn methods to document results
Preparation
None
Leader(s):
Leader Bios
Daniel Porter, The Pros & The Cons, LLC
Daniel Porter, CFE has conducted civil and criminal investigations for over 20 years as a licensed private investigator, a loss prevention manager, and as an investigator with the State of Tennessee. While he was Investigations Manager with the Tennessee Department of Transportation (an organization with over 4,000 employees and a budget of more than $1 Billion) he created an investigations section and was responsible for investigations of fraud, waste, and abuse. Currently, he is an investigator in the Special Investigations Unit in the Office of the Comptroller of the Treasury, of the State of Tennessee where he investigates fraud involving public funds. He is a Cum Laude graduate from Middle Tennessee State University’s Criminal Justice Program and a CFE. He has made presentations at AGA, IIA, and CFE conferences as well as to governmental agencies in various states including the Tennessee Bureau of Investigations and the Indiana CPA Society. He has provided law enforcement training certified by the Tennessee Peace Officers Standards and Training Commission. He is a guest lecturer at Middle Tennessee State University and the Vanderbilt University School of Law. He previously served as President and Vice President of the Middle Tennessee Chapter of the Association of Certified Fraud Examiners and was selected the Chapter’s Member of the Year in 2003.
Non-Member Price $139
Member Price $109